21Bets Casino terms explained

About this page

In this guide, we explain selected conditions published for 21Bets Casino. This page is not the operator’s agreement with players. Read the operator’s full terms and any promotion-specific rules before using its services.

• ProgressPlay Ltd runs 21betscasino.com and says the Gambling Commission licenses and regulates it in Great Britain under account number 39335. ProgressPlay Ltd does not operate this guide.

Who can open an account

ProgressPlay Ltd requires players to be at least 18, own a valid payment method and follow the laws that apply where they are. Its terms classify jurisdictions outside the United Kingdom as restricted. People registered with GAMSTOP, or previously self-excluded from another account in the operator’s network, cannot use its services.

Each player must register personally and may hold only one account. The operator may block or close accounts if a player, an immediate family member or someone in the same household opens another. It requires age and identity verification before a player can deposit, gamble or access free-to-play games. Proof of identity and address may be requested, along with further documents where regulatory checks call for them.

Deposits and withdrawals

ProgressPlay Ltd does not offer credit. It prohibits deposits made by credit card, including through an e-wallet. Deposited funds enter the playing balance only once both the operator and the payment provider have confirmed the transaction.

A player needs at least one successful deposit before withdrawing. The operator normally sends withdrawals to the original deposit method. If that method cannot receive a withdrawal, another available method may be used, subject to verification. Outstanding deposits may delay payment until they are confirmed.

The operator’s terms set a withdrawal processing fee at 1%, with a maximum of £3 for each withdrawal. Payment providers may impose their own charges. Other operator pages give different general descriptions of withdrawal fees, so check the cashier information that applies before requesting payment. If an account balance falls below the minimum withdrawal amount, the terms allow the player to ask the operator’s customer support to withdraw the whole balance.

Bonuses and wagering

The operator’s general bonus policy applies alongside the rules of each promotion. Offers may differ in eligibility, excluded payment methods, qualifying games and expiry periods.

Stakes come out of the real-money balance before bonus funds. For the relevant bonus requirement, only stakes using bonus funds after the first successful deposit count; game contributions may differ. If a player requests a real-money withdrawal before meeting the requirement, the operator removes bonus funds and pending bonuses instead of converting them into cash.

A bonus’s pending period is included in its stated window. Free spins must also be used within 7 days of being credited. Offer-specific conditions and separate rewards-store rules may differ from this general summary.

Account activity and safer play

An account becomes dormant under the operator’s terms after at least 12 months without use. ProgressPlay Ltd says it will try to return the money and provide 30 days’ warning before charging £5 a month. That charge can reduce the balance to zero.

For online slots, the operator sets a maximum stake per game cycle of £2 for players aged 18–24 and £5 for players aged 25 or older. Its available controls include deposit, net-deposit, wagering, loss and session limits. Reductions take effect immediately under the terms; increases take 24 hours. Players may also request time-outs or self-exclusion. Our responsible gambling page in this guide explains those options more briefly.

Questions about these conditions

For decisions about an account, payment or bonus, contact the operator’s customer support. This guide is not the casino cashier. For account questions, use the casino’s support options.