Privacy information for 21Bets Casino
About this page
This guide summarises privacy information published for 21Bets Casino. This is not a privacy notice for this guide, and this guide is not the casino operator. ProgressPlay Limited operates 21betscasino.com and describes itself as a controller of personal data in its privacy policy.
Information the operator collects
ProgressPlay Limited says the information it collects depends on how a customer uses its services:
| Situation | Examples of information |
|---|---|
| Registration | Name, date of birth, contact details, address and country of residence |
| Signing in | IP address, device and browser details, login time and location data |
| Playing | Deposits, wagers, bonuses, session activity, winnings and losses |
| Payments and support | Payment details, identity documents, source-of-funds information and messages sent to support |
The operator says an address and country of residence are needed for registration under its regulatory requirements. A customer can decline to provide information, but this may prevent the operator from providing a requested service.
Why information is used
The operator describes using personal data to manage accounts and transactions, respond to requests, handle self-exclusion, meet legal and licensing obligations, detect fraud and improve its services. It also describes analysing customer activity to tailor offers. Its stated grounds for processing include contract performance, legal obligations, consent and legitimate interests, depending on the purpose.
Customers who have agreed to marketing can withdraw that consent. The operator also describes a right to object to processing for direct marketing, including related profiling.
Sharing, storage and transfers
ProgressPlay Limited says it may share data with service providers involved in identity and anti-money-laundering checks, payments, responsible gambling, hosting, support and marketing. It also describes disclosures to authorities and, in some circumstances, parties involved in corporate transactions.
The operator says it generally keeps personal data for at least five years after an account closes, or longer where applicable requirements call for it. Its policy also addresses transfers outside the European Economic Area and the safeguards it says it uses for those transfers. It describes technical and organisational security measures, without claiming that internet transmission can be made completely secure.
Requests and contact details
The operator's policy describes access, correction, erasure, restriction, portability, objection and withdrawal of consent. These rights have conditions and may be limited by applicable law; an erasure request does not automatically remove records the operator must keep.
For a request about data held by ProgressPlay Limited, the operator lists [email protected] for rights requests and [email protected] for its Data Protection Officer. For account questions, use the operator’s support options. Do not send casino identity or payment documents to this guide.